These Terms and Conditions govern your use of the By The Waters African Trade (Pty) Ltd website and services. By accessing or using this website, you agree to be bound by these terms, as well as our Privacy Policy, Disclaimer, and Cookie Policy.

1.    Eligibility

You must be at least 18 years old and reside in South Africa to use this website and purchase products.

2.    Orders and Payments

All orders are subject to availability. Payment may be made via EFT, Visa, MasterCard, or official payment links. Members authorize By The Waters African Trade to debit their credit card up to two weeks prior to shipment. An order confirmation email will be sent before any debit is processed. Orders will only be dispatched once payment has been received.

3.    Shipping and Delivery

Complimentary delivery applies to orders above a specified minimum value. Delivery timelines may vary depending on location and logistics.

4.    Order Changes

Any changes must be submitted via email. Updated quotations or invoices will be issued where applicable.

5.    Returns and Replacements

Faulty or damaged products will be replaced at no additional cost. Claims must be submitted within a reasonable time after delivery.

6.    Cancellation and Refunds

Orders may be cancelled within 24 hours of submission. No refunds will be issued once payment has been processed and goods have been shipped.

7.    Communications

By using this website, you consent to receiving communications via email or telephone related to your orders and services.

8.    Protection of Personal Information (POPIA)

By using this website, you consent to the collection, processing, and storage of your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and our Privacy Policy.

9.    Governing Law

These Terms and Conditions are governed by the laws of South Africa.